BMC Consulting – Customer Testimonial

“Our organization lacks the internal resources needed to maintain and upgrade our critical ITSM system which is the lifeblood of our IT Service Delivery environment. GSI has been a trusted partner to our organization for many years and as such, has been instrumental in helping us to grow through multiple stages of IT maturity as we have expanded from an organization that dealt solely with Incident management to one that encompasses all aspects of the modern IT service and support model. “

Ben Boyd, Help Desk Manager, Methodist LeBonheur Healthcare

BMC Software –  Project Consulting Services

BMC Helix Services

GSI’s BMC consulting practice is staffed by certified consultants with 20+ years’ experience in delivering BMC Remedy and Remedyforce to hundreds of customers of all sizes and verticals.  Whether you are looking to implement Remedy for the first time, add modules, upgrade to Helix ITSM, administer an existing instance, or add functionality, GSI can help you achieve your goals.

BMC Helix is more than a world class IT Management System; it also provides a solid development platform which lets you build your organization’s other processes and applications. Platform features such as approvals, email notifications, and extensive integration points allows your resources to devote more time building the core application and less time building the plumbing.

 As your BMC Partner, GSI can help you get the most out of your Remedy platform and other technologies that you want to integrate with to ensure your business maximizes revenue while minimizing downtime.

Our services include the following areas of expertise:

ADVISORY SERVICES

  • Best Practices Workshop
  • ITSM Maturity Assessment
  • Product selection across BMC’s extensive portfolio

IMPLEMENTATION SERVICES

  • New Helix ITSM or Remedyforce deployments
  • Expanding to additional modules
  • Custom Scoped Applications
  • Integration to 3rd party products

As your BMC Partner, GSI can help you get the most out of your Remedy and Remedyforce platforms to ensure your business maximizes revenue while minimizing downtime.

FOR MORE INFORMATION ON OUR BMC HELIX ITSM SERVICES

Services Overview