BMC Consulting – Customer Testimonial

“Our organization lacks the internal resources needed to maintain and upgrade our critical ITSM system which is the lifeblood of our IT Service Delivery environment. GSI has been a trusted partner to our organization for many years and as such, has been instrumental in helping us to grow through multiple stages of IT maturity as we have expanded from an organization that dealt solely with Incident management to one that encompasses all aspects of the modern IT service and support model. “

Ben Boyd, Help Desk Manager, Methodist LeBonheur Healthcare

BMC Software – Services Overview

BMC Helix Services

BMC Software has an extensive portfolio of ITSM tools that serve various organizations sizes from small to mid-size to the large enterprise and across every industry.  Let GSI be your trusted advisor as you navigate the best solution for your company’s size and requirements.

GSI provides an extensive portfolio of services on the following products:

  • BMC Helix ITSM (Remedy)
  • BMC Helix Remedyforce
  • BMC Footprints

Our resources have been deploying BMC products since 1993 and have an average of 22 years’ experience on those products. Our portfolio of services includes:

ADVISORY SERVICES

  • Best Practices Workshop
  • ITSM Maturity Assessment

IMPLEMENTATION SERVICES

  • New BMC deployments
  • Expanding to additional modules
  • Custom Scoped Applications
  • Integration to 3rd party products

MANAGED SERVICES

  • Provide ongoing administration and development

As your BMC Partner, GSI can help you get the most out of your Remedy and Remedyforce platforms to ensure your business maximizes revenue while minimizing downtime.

FOR MORE INFORMATION ON OUR BMC HELIX ITSM SERVICES

Services Overview