Customer Case Studies


  • Public Sector

Customer Profile

  • Headquarters: Colorado Springs, CO
  • Founded: 1871
  • Civilian Labor Force: 316,619
  • Population (2015): 674,471


  • JD Edwards EnterpriseOne: Financials, HCM, Supply Chain, User Productivity Kit (UPK), ALL Out, Bl Publisher
  • Platform: Oracle Linux
  • Database: Oracle DBMS


Case study contact

AppCare Managed Services

The Company

Founded in 1871, El Paso County lies in east central Colorado and encompasses more than 2,158 square miles – slightly more than twice the size of Rhode Island. With the second largest county population in Colorado, El Paso County is located in Colorado’s 5th congressional district. The county seat is located in Colorado Springs – the second most populous city in Colorado. El Paso County is known for its vast natural beauty and mild climate.

The Challenges

With limited access to qualified JD Edwards technical resources in Colorado Springs because of the specialized skill set and the high salary requirements, El Paso County was not able to justify hiring a full-time CNC resource. Even if they were able to hire a resource, it would be very dif cult to keep the resource trained and current with all of the latest enhancements in technology coupled with the complexity of JD Edwards. They would also be challenged with supporting the system at night, weekends, holidays, etc. In order to help address these many challenges, El Paso County sought out a managed services partner to manage the CNC technical aspects of their EnterpriseOne system. The managed services partner would need to provide a pool of resources that could proactively support their system 24/7/365 with an in-depth knowledge of JD Edwards EnterpriseOne.

The Results

As part of their evaluation process, El Paso County put out a Request for Proposal (RFP) to prospective partners. Based on the results of the RFP, El Paso County selected GSI to be their managed services provider because of the depth of their resources, experience, competitive pricing, and the size of the organization.

Today, GSI not only maintains the system, but also keeps the JD Edwards system current by applying the latest tools releases and ESU’s. “GSI provides a pool of resources that gives me access to a depth of knowledge that we previously did not have. It is critical that we have a stable system and after hours’ support. GSI has provided both at a great value”, stated Steven Armstrong, ERP Manager.

As an added benefit of GSI’s extensive resources, the County was able to tap into GSI skills outside of their immediate CNC responsibilities by leveraging their Oracle DBA and JD Edwards expertise and their understanding of the associated nuances. In another instance, El Paso lost a development resource, and GSI was able to step in until they were able to bring on another development resource. GSI has also provided web services custom development work with the pay stub application, and assist with an SSL Proof of Concept, helping El Paso County’s business operations run more smoothly.

GSI, Inc.

As a certified Oracle Platinum Partner and a recognized industry leader, GSI, Inc. ( specializes in providing a broad spectrum of business, functional, and technical consulting services for Oracle JD Edwards and Oracle Cloud. The client-centric consultancy offers a comprehensive suite of solutions for JD Edwards including JDE Cloud9, a complete cloud-based hosted service; AppCare, a 24/7 managed service; GENIUS, an advanced monitoring application; GENISYS, a solution for modeling, measuring and maximizing system performance; as well as RapidReconciler®, its inventory reconciliation software. GSI, Inc. also provides a broad spectrum of implementation, integration and support services for all Oracle Cloud applications to help companies accelerate the adoption of new capabilities in their enterprise. GSI consulting services are backed by its signature 100 percent satisfaction guarantee. Founded in 2004, the rapidly growing company is headquartered in Atlanta with locations nationwide. GSI, Inc. was recently named to Inc. Magazine’s Inc.5000 list of fastest growing companies for the past two years.

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