No client is exactly the same when it comes to Salesforce system use. In order to meet these diverse needs, GSI provides a wide variety of Salesforce and other system support offerings. GSI’s Salesforce Managed Service plans are completely customizable so they are guaranteed to meet your needs. Choose the support area(s) and coverage window. Choose a bucket of hours or unlimited support. Basically, the only thing you can’t choose is 24x7x365 Emergency 911 Support because it is included with every plan!
GSI’s Salesforce Managed Services support consultants are the best in the business. They have extensive industry and business experience as well as numerous certifications. This unmatched expertise allows our consultants to resolve basic and complex issues quickly in areas like business process optimization, customizations, third party tools, system administration, dashboards, reporting, workflows, Wave analytics, Pardot…and many more. As a recognized industry leader and innovator, GSI sets the standard for providing managed services for Salesforce customers.
As with all GSI services, Salesforce Managed Serices are backed by GSI’s signature 100% guarantee.
Every engagement starts with a comprehensive health check to identify opportunities for security and usage improvements and to optimize adoption of Salesforce with the users.
- User Management
- Security and Permission Management
- General Troubleshooting
- 3rd Party Tool setup/support
- Workflow and Approval process development
- Custom object and process development
- Report and Dashboard development
- Integration to 3rd party tools
- Support for Pardot, Wave Analytics, and other Salesforce tools
- Support for 3rd party applications on the Force.com platform