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Salesforce Managed Services - gForce

Salesforce Managed ServicesNo client is exactly the same when it comes to Salesforce.com. In order to meet your specific needs, GSI provides a variety of Salesforce and other system support offerings. GSI’s Salesforce Practice employs certified experts in Administration, Sales Cloud, Service Cloud, Chatter, Communities and Custom Development.

GSI’s gForce managed services support consultants are the best in the business. They have extensive industry and business experience as well as numerous certifications. This unmatched expertise allows our consultants to resolve basic and complex issues quickly in areas like business process optimization, customization, third party tools, system administration, dashboards, reporting, workflow…and many more. As a recognized managed services leader and innovator, GSI sets the standard for providing support for Salesforce customers. As with all GSI services, AppCare for Salesforce managed services are backed by GSI’s signature 100% guarantee.

Every engagement starts with our Technical Planning Engagement (TPE), a comprehensive review of your Salesforce configuration to document your footprint, identify opportunities for security and usage improvements, and to optimize adoption of Salesforce with the users.

Summary

  • 7+ Years Average Salesforce.com Staff Experience
  • Certified Consultants
  • Illness-proof, Vacation-proof, and Resignation-proof

Types of Support

  • User Management / Permission
  • Customization / Integrations
  • Workflow / Approval Process Development
  • Custom Object / Process Development
  • Report / Dashboard Development
  • Update Planning
  • 3rd Party Tool Setup / Support

Plan Options

  • All Inclusive and à La Carte Plans
  • 9x5, 12x5, 24x7 Standard Coverage Options...Custom Options Available
  • Block of Hours per Month / Quarter
  • Service Level Agreements
  • Ad-hoc, Co-staff, Outsource Options

You select the Support Areas and Solution that meet your needs including:

Support Area Description
Standard Administration • User Management
• Permissions (Profile, Role, Group, Permission Sets)
• Reports and Dashboard
• General Troubleshooting / End User Support
Advanced Administration • Object / Field Customization / Development
• Workflow / Approval Process Development
• Process Development
• Data Migration / Management
• 3rd Party Tool Setup / Support
• Continual Optimization Analysis 
Development • APEX / VisualForce / Triggers
• Process Flows
• External Integrations
• User Experience
• Advanced Reporting / Dashboards
SME / Advisory • Update Planning
• User Adoption 
• Release Education
• 3rd Party Force.com Application Research / Review

 

Solution

Description

Support Areas

Standard Coverage

gFlex

• Designed for companies that just need a “block of hours” for ad-hoc assistance over a set period of time (1 year or less)

• Quarterly, semi-annual, or annual bucket of hours

• Ad-hoc assistance for one Salesforce org + Sandbox

• Choose one (1) support area

• Prepaid with 3, 6 or 12 month expiration on all hours

• Standard Admin  

• Advanced Admin

• Development

• SME / Advisory

9x5

gShare

• Designed for companies that want proactive production or prototype system support plus the ability to address ad-hoc requests under a single contract

• Quarterly bucket of hours

• Support for one Salesforce org + Sandbox

• Prepaid Quarterly

• Standard Admin

• Advanced Admin

• Development

• SME / Advisory

9x5 12x5

24x7

gStaff

• Designed for companies that require only proactive production system support

• Monthly fixed fee

• Support for one Salesforce org + Sandbox

• Prepaid Monthly

• Standard Admin

• Advanced Admin

• Development

9x5 12x5

24x7

You receive weekly reports detailing work performed and the current consumption of your prepaid services. You will also have monthly meetings with your GSI Client Success Manager (CSM) to review your plans for any upcoming projects or changes to your Salesforce environment, and to ensure you are receiving maximum value from your AppCare for Salesforce plan.

As with all GSI services, gForceManaged Services are backed by GSI’s signature 100% guarantee.

To find out more about the GSI's Services for Salesforce or any of GSI's other products or services, call us at 855-GSI-4ERP or click on CONTACT US to send us a request for more information.