Services

JD Edwards Managed Services - AppCare

“Their extensive resources are very responsive, have a broad knowledge base of experience and are extremely cost effective. It would have been cost prohibitive to hire a similar team of resources in-house.”
Neil Norman - ERP CoE, Application Manager - Alcon

Clayton County Water Authority

Dan Holverson

Director of Information Technology

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No client is exactly the same when it comes to business system use. In order to meet these diverse needs, GSI provides a wide variety of support offerings. GSI’s AppCare plans are completely customizable so they are guaranteed to meet your needs. Choose the support area(s) and coverage window. Choose a bucket of hours or unlimited support. Basically, the only thing you can’t choose is 24x7x365 Emergency 911 Support because it is included with every plan!

GSI’s AppCare support consultants are the best in the business. They possess an average of 20+ years of JD Edwards, industry and business experience as well as numerous certifications. This unmatched expertise allows our consultants to resolve basic and complex issues quickly in areas like business process optimization, customizations, DBMS maintenance, system administration, proactive monitoring, alerts, system checks…and many more.

Our clients have experienced an estimated 67.3% reduction in costs associated with maintaining their JD Edwards system and related IT infrastructure using GSI’s comprehensive suite of AppCare managed services. As a recognized industry leader and innovator, GSI sets the standard for providing managed services for JD Edwards customers.

As with all GSI services, AppCare services are backed by GSI’s signature 100% guarantee.

Summary of AppCare Services

 

Solution

         Description

Support Areas

Standard Coverage

911 Coverage

gFlex

  • Designed for companies that just need a “block of hours” for ad-hoc assistance over a set period of time (1 year or less)
  • Quarterly, semi-annual, or annual bucket of hours
  • Ad-hoc assistance for one JDE Production or Prototype System
  • No SLA (gFlex is not for critical support work)
  • Choose one (1) support area
  • Prepaid with 3, 6 or 12 month expiration on all hours
  • Apps
  • Dev
  • CNC
  • DBMS
  • OS

9x5

24x7x365

gShare

  • Designed for companies that want proactive production or prototype system support plus the ability to address ad-hoc requests under a single contract
  • Quarterly bucket of hours
  • Support for one JDE Production or Prototype System
  • Responsive SLA
  • Choose one (1) support area
  • Prepaid Quarterly
  • Apps
  • Dev
  • CNC
  • DBMS
  • OS

9x5

12x5

24x7

24x7x365

gStaff

  • Designed for companies that require only proactive production system support.
  • Monthly fixed fee
  • Support for one JDE Production System
  • Responsive SLA
  • Choose one (1) support area
  • Prepaid Monthly
  • Apps
  • Dev
  • CNC
  • DBMS
  • OS
 

9x5

12x5

24x7

24x7x365

CompleteCare

  • Designed for companies with on-premises solutions that need to outsource or co-source all production system support
  • Quarterly bucket of hours
  • Support for one JDE Production System
  • Responsive SLA
  • Choose two (2) or more support areas
  • Prepaid Quarterly 
  • Apps
  • Dev
  • CNC
  • DBMS
  • OS

9x5

12x5

24x7

24x7x365

JDE CLOUD9

  • Designed for companies that need to outsource or co-source all JDE hardware, CNC, and/or application support while having the option to phase in support for other software packages
  • Monthly fixed fee
  • Support for  one (1 ) – x JDE Production Systems
  • Includes HW, OS, DBMS & CNC / Apps & Dev optional
  • Prepaid Monthly
  • Apps
  • Dev
  • CNC
  • DBMS
  • OS
  • HW

24x7

24x7x365

WorldCare

  • Designed for companies running JD Edwards World software that need unlimited support for a monthly fixed fee
  • Monthly fixed fee
  • Support for one (1) JDE World Production System
  • Responsive SLA
  • Includes Apps, Dev, and iSeries Administration
  • Prepaid Monthly
  • Apps
  • Dev
  • iSeries Admin

9x5

12x5

24x7

24x7x365


 

To find out more about the GSI's AppCare Services or any of GSI's other services, call us at 877-474-4262 or click on CONTACT US to send us a request for more information.

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