22 Years In, and the Job Hasn't Changed

GSI Blog | July 2026

Twenty-two years is a strange thing to celebrate in enterprise software. The field runs on reinvention. Every eighteen months there's a new platform, a new acronym, and a new reason to tell clients that everything they bought last cycle is now legacy. Firms that chase all of it tend not to see year ten, let alone year twenty-two.

GSI got to twenty-two by mostly refusing to chase.

We opened in Atlanta in 2004 with one consultant and one JD Edwards project. There was no six-practice master plan on a whiteboard. There was a client, a hard implementation, and a simple bet: do the work well and the next project follows. It did. Then it did again. That's the whole origin story, and it's more honest than most.

Growth, the slow way

Most of what GSI became came from adding capability that clients actually needed, usually by merging with firms that were good at something we weren't. Enterprise Solutions Providers in 2008. NetSuite and Oracle Cloud in 2016, when clients started asking about moving off on-premises. HubSpot a few years after that. Six practices now: JD Edwards, NetSuite, HubSpot, AI Solutions, Cybersecurity, and Technology Services.

What we didn't do is bolt on a service line because it tested well in a pitch deck. Every practice earned its place by solving something a client was already stuck on. That sounds obvious. In this industry it is not.

The unfashionable parts are the point

Here's what twenty-two years actually bought us, and it isn't the logo.

Our clients run from $10 million businesses to multi-billion-dollar enterprises. The size changes; the way we work doesn't. A $10 million distributor and a multi-billion-dollar manufacturer get the same senior team and the same accountability, scoped to fit. The giant system integrators save their best people for their biggest logos, and the boutique shops top out before the hard enterprise work starts. We built to do both well.

Our consultants average more than fifteen years of experience. Consulting and project work is led by senior people in North America. Development runs via Right-shore…the right team on the right work, and let the client choose the mix instead of forcing one. What doesn't change is who's accountable. Six practices, one team that owns the engagement from start to finish. Not six vendors wearing the same badge.

None of that is exciting. It doesn't demo well. It's the reason clients stay for a decade, and it's the reason we're writing a twenty-second anniversary post instead of a post-mortem. We hold a 4.6 on G2 and we've run more than 500 engagements. Those numbers are downstream of the boring choices, not the other way around.

Where this goes next

Over the past year we built agents for executive strategy, sales and marketing, and operational efficiency, plus eight AI agents specifically for JD Edwards. We've validated all agents end to end and we're now opening them to early adopters. Most ERP partners are still demoing one general-purpose chatbot and pointing at a roadmap. We built working agents for the platform we've supported for twenty-two years and the businesses that run on it. We are as invested in this industry today as we were twenty-two years ago. Nothing has changed.

That's the through-line. Nothing important has changed, and that's the point. The job was never the technology. The job is putting the right expertise on the problem in front of the client. The only thing that's different now is that some of the repetitive work can go to an agent instead of a person, which frees the person up for the work that needs judgment.

“Twenty-two years in, the job hasn't changed: put the right person on the problem in front of the client. What's changed is how much of the repetitive work we can now hand to an agent instead of a person.”

— Kevin Herrig, President & CEO

Curious what any of this looks like for your business? Get in touch, or see what we're building with KinectIQ.