Use Cases · Managed Services

A senior team on your platform, not a ticket queue.

GSI Managed Services puts dedicated senior consultants on your environment quarter after quarter. SuiteCare for NetSuite. AppCare for JD Edwards. Accelerate for HubSpot. Three practices, one delivery model: continuity, not rotation.
Why Now

Four triggers that bring buyers to managed services.

Most engagements start from one of these patterns. If any describe your current state, the conversation costs you nothing.
01
The handoff after a rough implementation.

Your implementation partner finished and routed you to a generic support queue. Reports don't tie. Workflows don't fire. Lifecycle stages aren't tracking. The queue can't fix what wasn't built right the first time.

02
Your internal admin or ops lead left.

The NetSuite admin, JDE technical lead, or HubSpot ops manager who knew everything moved on. Their replacement is ramping. Month-end is slipping. IT, finance, and revenue ops are all reaching out at once.

03
The backlog is winning.

Integration alerts, report requests, workflow tweaks, and dashboard rebuilds pile up faster than your team can clear them. By the time someone gets to a problem, three more have stacked behind it.

04
A platform release or upgrade is coming.

A NetSuite version migration, a JDE Tools release, or a HubSpot tier change is on the calendar and your team has not navigated one before. The release notes are long, the regression risk is real, and you need senior eyes on it.

When you're ready
Find the right fit for your environment.

If any of these describe your current state, the next conversation costs you nothing.

Talk to a managed services lead
Show Me What Fits

Managed services looks different on
each platform.

Pick your platform to see what you'll receive in the engagement, and why getting it right matters for the business. These are the deliverables and the stakes. If your environment looks different, the entry assessment surfaces it.

AppCare

What you'll receive

Deliverables from a JD Edwards managed services engagement
  • JDE end-to-end coverage. CNC, ESUs, business apps, integrations (BSSV/AIS), orchestrations, database, security and SOD, UX One/UDOs, customizations.
  • EaaSy flexible plans. Coverage scoped to your environment rather than standard tiers.
  • KinectIQ GENIUS bundled in. Autonomous monitoring runs underneath the engagement.
  • 24/7/365 global coverage. AICPA SOC 2 compliant delivery.
  • Tool and app upgrades. Code currency, security patching, and Tools release upgrades handled within the engagement.
Business Outcome

Why it matters

In-house JDE coverage is expensive and fragile
$150K+
Fully-loaded annual cost of an in-house ERP admin (salary plus benefits, PTO, overhead)
Kimberlite, 2025
2–3 yrs
Average IT employee tenure; replacement costs 50–200% of annual salary
CISPOINT

A senior JDE administrator costs more than the salary line. Add benefits, training, turnover, and the gaps when one person can't cover CNC, security, and integrations at once. AppCare replaces that math with predictable senior coverage.

SuiteCare

What you'll receive

Deliverables from a NetSuite managed services engagement
  • Dedicated senior NetSuite consultants. The same team stays quarter after quarter, learning your chart of accounts, subsidiary structure, close calendar, and integrations.
  • Banked-hour tier. 5 hours per month minimum, banked quarterly to 15 hours per quarter. Hours flex with usage rather than expiring monthly.
  • 60-hour Account Assessment up front. Written deliverable showing current state, drift, and 12-month recommendations. Right-sizes the engagement before you commit.
  • Integration-aware scoping. Celigo, Jitterbit, and NetSuite native connectors scope into the engagement, not out of it.
  • Quarterly release review. Release notes evaluated against your environment; affected functionality tested.
Business Outcome

Why it matters

Most NetSuite environments are underused
80%
Of features in the average software product are rarely or never used
Pendo
30%
Of features in the average software product are rarely or never used
BetterCloud

You bought NetSuite for what it can do. Most of those capabilities sit unused. SuiteCare's job is making the system you paid for actually deliver: cleaning up reports, optimizing workflows, and surfacing modules you've licensed but haven't deployed.

Accelerate

What you'll receive

Deliverables from a HubSpot managed services engagement
  • Reporting and dashboard work. Pipeline, attribution, and lifecycle reporting that tracks what your team needs to see.
  • Workflow optimization. Automated workflows tuned for adoption, not just configured for completeness.
  • Lifecycle stage tuning. Stages, transition criteria, and routing that reflect how your business sells.
  • Campaign execution and admin support. Emails, lists, sequences, and the ongoing admin work that pulls marketing teams away from strategy.
  • Continuity from setup or rescue. The consultants who handled implementation stay embedded for ongoing growth work.
Business Outcome

Why it matters

CRM ROI lives or dies on adoption
50–70%
CRM project failure rate; primarily from low adoption
Gartner / Forrester
$8.71
Average return per $1 of properly implemented CRM
Nucleus Research

A CRM configured but unused returns nothing. Accelerate is the difference between platform spend and platform return: tuning the lifecycle, optimizing workflows, and keeping reporting honest so the system actually gets used.

In Practice

"They knew our chart of accounts before we
finished onboarding."

Manufacturing NetSuite SuiteCare
A mid-market manufacturer onboards SuiteCare after their in-house admin departs.

A mid-market discrete manufacturer engaged SuiteCare after their long-tenured NetSuite administrator gave notice. Internal IT could keep month-end running, but custom SuiteScripts, integration health, and the open backlog of report requests had no owner.

The 60-hour Account Assessment inventoried 18 months of configuration drift, surfaced three integration alerts that had been silently failing, and right-sized a SuiteCare tier finance could approve without a budget cycle. The same consultants who ran the assessment stayed on through onboarding and into the ongoing engagement.

60 hrs

Account Assessment scope

18 mo

Drift inventoried

Same team

Assessment → engagement

Ask for a similar engagement reference →
How the engagement runs

Three phases. The same team start to finish.

Managed services is not a help-desk subscription. It runs in three deliberate phases, each with a written artifact and a senior consultant attached.

1
Account Assessment and onboarding
Weeks 1–2

Every new managed services engagement starts with a fixed-scope assessment. The team interviews stakeholders, audits the environment, and produces a written diagnosis: configuration drift, integration health, unused modules you've licensed, and the 12-month recommendation list.

For SuiteCare this is the 60-hour NetSuite Account Assessment. AppCare and Accelerate use a similar discovery motion scoped to the platform. The deliverable right-sizes the engagement before you commit to a tier.

Deliverable

Written assessment: current state, drift, and 12-month recommendations. Yours to keep regardless of what comes next.

2
Continuous engagement and optimization
12-month term

The same dedicated team handles your environment quarter after quarter. They learn your chart of accounts, your CNC topology, your lifecycle stages, your integrations. Optimizing, not just routing tickets.

SuiteCare runs banked-hour tiers (5/15/30 hours) with hours flexing across the quarter. AppCare uses EaaSy plans scoped to your JDE footprint. Accelerate scopes around your HubSpot lifecycle.

Deliverable

Continuous optimization, prioritization, and execution. Senior bench coverage across every discipline your platform requires.

3
Quarterly release reviews
Every 90 days

Each quarter, the team reviews release notes against your environment, tests anything affected by changing functionality, and produces a written check-in: what shipped, what's queued, what's at risk. Your CFO and IT leadership see the same artifact.

Project work over 8 hours scopes as a separate SOW handled by GSI's project team. New module implementations don't eat your retainer; they run alongside it.

Deliverable

Quarterly written review covering release impact, completed work, queued items, and roadmap drift. The same team, every quarter.

12 mo

Standard engagement term. The same consultants stay assigned to your environment for the duration and beyond if you renew. Continuity is the unit of value, not hours billed.

Beyond Managed Services

Project work that runs alongside the
engagement.

When managed services uncovers something deeper, when you're adding scope, or when you need a fixed-scope diagnosis, GSI's project teams pick it up. Same firm, separate scope, no vendor handoff.

Recovery
Project Rescue

If the assessment surfaces a structural problem the retainer can't solve in available hours, Project Rescue runs as a fixed-scope recovery engagement.

  • 1 to 2 week diagnostic assessment
  • 4 to 12 week recovery execution
  • Written deliverable, Not-to-Exceed pricing
  • Continues into managed services after
Explore Project Rescue →
New Scope
Implementations

New module, new platform, new entity, or new acquisition. Implementations run as a separate SOW handled by GSI's project team while managed services keeps the lights on.

  • NetSuite, JD Edwards, or HubSpot
  • New module, entity, or net-new platform
  • Project team and managed services coordinated
  • No re-explaining your environment
Explore Implementations →
Diagnosis
Assessments

Fixed-scope written diagnosis. Most operators use it to right-size an engagement, brief their finance team, or build a business case before committing to a path.

  • Not-to-Exceed: 50–60 hours typical
  • Written deliverable in 1 to 2 weeks
  • NS Account Assessment, JDE health check, HubSpot audit
  • You decide what's next, with proof in hand
Explore Assessments →
Why GSI for Managed Services

What you'll notice on day one.

Continuity is the unit of value. Not hours billed, not tickets resolved. The same senior team in your environment, quarter after quarter, learning the business as they work it.

01

Optimization partner, not ticket queue.

The same dedicated senior consultants stay with your environment quarter after quarter. They learn your chart of accounts, your CNC topology, your lifecycle stages, your integrations. Optimizing the system, not routing tickets.

Senior bench · Same team

02

Continuity from setup or rescue.

The team that delivered your implementation, completed your rescue, or handled your migration is the team that runs managed services. No vendor handoff, no re-onboarding, no losing context to a new partner.

Project → Managed services

03

Scope shaped to your environment.

SuiteCare's banked hours flex with usage. AppCare's EaaSy plans size to your JDE footprint. Accelerate scopes around your HubSpot lifecycle. None force you into rigid retainers built for someone else's environment.

Right-sized · Three platforms

Frequently Asked Questions

Common questions about managed services.

Frequently Asked Questions

Common questions about managed services.

Three practices on the same delivery model. SuiteCare puts a dedicated senior team on your NetSuite environment. AppCare does the same for JD Edwards. Accelerate is the retainer-based managed service for HubSpot. All three replace ticket-queue support with continuity.
SuiteCare is for NetSuite, AppCare is for JD Edwards, Accelerate is for HubSpot. All three deliver dedicated senior consultants on retainer rather than ticket-queue support. SuiteCare uses banked-hour tiers, AppCare uses EaaSy flexible plans scoped to your environment, Accelerate scopes around your HubSpot lifecycle and reporting needs.
Vendor support runs on a ticket queue with rotating reps. GSI assigns dedicated senior consultants who stay with your environment and learn your business context. The same team across every issue. Continuity over rotation.
A 12-month contract starting at 5 hours per month, banked quarterly to 15 hours per quarter. Hours flex with usage rather than expiring monthly. Work over 8 hours scopes as a separate SOW, so it does not eat your retainer.
Yes, this is one of the most common entry patterns across all three practices. For SuiteCare, the 60-hour NetSuite Account Assessment inventories what is working, what is drifting, and what needs immediate attention. AppCare and Accelerate use a similar discovery motion scoped to the platform.
You get continuity from the rest of the team, who already know your environment. Knowledge transfer is built into the delivery model rather than concentrated in one person.

A senior team on your platform.

SuiteCare for NetSuite. AppCare for JD Edwards. Accelerate for HubSpot.

Talk to a managed services lead