Solutions · Project Rescue

Get your ERP project across the finish line.

Project Rescue is GSI's recovery program for NetSuite, JD Edwards, and HubSpot. Whether you're stalled before go-live, struggling after, or stuck mid-upgrade, we get the project done. Assessment in 1 to 2 weeks. Recovery in 4 to 12. You decide what's next, with a written diagnosis in hand.
When to Call Us

Five signs your project needs help.

Most failed projects look the same. If two or more of these describe your current state, schedule an assessment before the next milestone slips.

01
UAT keeps revealing gaps your partner did not anticipate.

Scope was insufficient. Every test cycle surfaces requirements that should have been captured in design. The fix is not more testing, it is a real scope.

02
Timeline has slipped twice and there is no firm new go-live date.

A partner who cannot publish a defensible go-live date does not have a recovery plan. They have a hope and an hourly rate.

03
Budget overruns that haven't stabilized, with no in-scope path forward.

Past a certain point, the original engagement contract is no longer the right framework. A scoped recovery is materially cheaper than continuing on time-and-materials.

04
Users are pushing back on training, and the project team is dismissing the feedback.

When end users tell you the system does not match their work and the project team treats it as a training problem, the system is the problem. Adoption failures show up here first.

05
Customizations are stacking up faster than they are being tested.

Every untested customization is technical debt accruing interest. Eventually the cost of regression testing exceeds the cost of starting over with a documented scope.

Show Me What Fits

Recovery looks different on each platform.

Pick your platform to see what you'll receive in a recovery engagement, and why getting it right matters for the business.

These are the deliverables and the stakes. If your situation looks different, the assessment surfaces it.
NetSuite Rescue Expertise

What you'll receive

Deliverables from a NetSuite recovery engagement

  • Written diagnosis. Built around the Align / Adapt / Accommodate framework GSI applies to every NetSuite engagement.
  • SuiteScript and SuiteFlow audit. What's keeping, what's killing, what's debt to retire.
  • Subsidiary and segment review. If the chart of accounts is wrong, the recovery starts there.
  • Recovery roadmap. A defensible go-live or stabilization date your CFO can sign off on.
  • Clean handoff to SuiteCare. Same consultants stay through stabilization. No third-partner introduction.
Business Outcome

Why it matters

The cost of getting NetSuite wrong

70%
Of ERP implementations fail to fully meet original business case goals by 2027
Gartner
189%
Average cost overrun on ERP implementations across all industries
Panorama Consulting, 2025

A stalled NetSuite implementation costs you twice. Once in the original budget, once in everything you can't do because the system isn't running. Recovery is materially cheaper than continuing on the wrong track.

JDE Recovery

What you'll receive

Deliverables from a JD Edwards recovery engagement

  • Written diagnosis. Architecture review, RICEF inventory, security model assessment, TPE Assessment Summary.
Business Outcome

Why it matters

The cost of getting NetSuite wrong

A stalled NetSuite implementation costs you twice. Once in the original budget, once in everything you can't do because the system isn't running. Recovery is materially cheaper than continuing on the wrong track.

HubSpot Rescue

What you'll receive

Deliverables from a JD Edwards recovery engagement

  • Written diagnosis. Architecture review, RICEF inventory, security model assessment, TPE Assessment Summary.
Business Outcome

Why it matters

The cost of getting NetSuite wrong

A stalled NetSuite implementation costs you twice. Once in the original budget, once in everything you can't do because the system isn't running. Recovery is materially cheaper than continuing on the wrong track.

Recovery Methodology

Five phases. Sequenced. No skipping.

The GSI rescue framework runs in five phases, each with a fixed duration, a written deliverable, and a decision gate. Stop after the assessment if the answer is no.

01
Assess
Forensic review of where the project actually stands.
1–2 weeks

Project documentation review, stakeholder and end-user interviews, system audit, code and data state assessment, and comparison against your original business goals. The assessment surfaces root causes, not symptoms.

Stabilize runs concurrent with the back half of Assess. Immediate-risk items are addressed by the same consultants who will run the recovery, not handed to a separate team.

Deliverable

Written diagnosis: what's recoverable, what isn't, and the realistic path to go-live.

02
Stabilize
Stop the bleeding before anything else changes.
Immediate

Active issues get triaged. Non-critical work pauses. Risky in-flight changes are halted while the assessment finishes. The point is to prevent the project from getting worse while we figure out the real path forward.

Stabilize runs concurrent with the back half of Assess. Immediate-risk items are addressed by the same consultants who will run the recovery, not handed to a separate team.

Deliverable
Risk and blocker register, with active issues triaged and a paused-work list documented for executive sign-off.
03
Re-plan
A recovery plan your CFO can defend.
1 week

Honest re-baseline of scope, timeline, budget, and success criteria. The plan goes to your CFO or board for approval before execution starts.

The pricing model for execution (fixed, time-and-materials, or capped) is decided here, with full visibility into scope.

Deliverable
Re-baselined project plan with a published go-live date and a pricing model you signed off on.
04
Execute
Disciplined delivery, weekly accountability, same team.
2–9 weeks

Configuration changes, integration fixes, customization rationalization, retraining, and a new UAT pass. The consultant who reads your project plan in week 1 is the same one configuring your system in week 6.

Weekly accountability against the new plan. Scope changes go through a documented gate, not a hallway conversation.

Deliverable
Stabilized go-live with a clean handoff into managed services.
05
Sustain
Hand off with confidence the system will hold.
Ongoing

The same consultants who completed the rescue stay through stabilization. Most clients move into SuiteCare for NetSuite, AppCare for JD Edwards, or HubSpot managed services on day one. Same team, no fresh discovery, no third-partner introduction.

For teams handling support internally, the handoff includes runbooks, SLAs, and a documented escalation path so the system holds when GSI steps back.

Deliverable
Ongoing support plan with runbooks and SLAs, plus a clean transition into SuiteCare, AppCare, or your internal team.
4–12 wks

Total active recovery duration, Assess through Execute. Most engagements complete in this window. Sustain runs ongoing post-go-live. Complex environments may add scope, surfaced at the Re-plan stage with full visibility.

Your First 30 Days

What the first month actually looks like.

Assess, Stabilize, and Re-plan compress into the first four weeks. Here's what happens, week by week, before execution starts.

Week 1
Listen
  • Stakeholder interviews
  • System and code review
  • Data state assessment
Week 2
Analyze
  • Process gap analysis
  • Customization triage
  • Risk and blocker register
Week 3
Re-plan
  • Re-baselined scope
  • Updated timeline and budget
  • Success criteria reset
Week 4
Launch
  • Recovery plan delivery
  • Executive sign-off
  • Sprint 1 kickoff
Disciplined Scoping

The GSI Scoping Framework..

Every requirement runs through three filters, in order. Customization is the last answer, not the default.

ALIGN
Native fit
The standard process works. We use the platform as designed. The default answer of the framework, and where most requirements should land.
ADAPT
Change to fit

We adjust the process to match the platform's standard workflow. Changing process is almost always cheaper than changing the system.

ACCOMMODATE
Build to fit
A genuine differentiator. We build a custom solution for it, documented and added to a maintained register the next consultant can pick up.
Recovery in Practice

"A nice change of pace from what we had seen with NetSuite professional services."

Logistics NetSuite Pre-Go-Live Rescue
A pre-go-live rescue, then SuiteCare with the same bench. No reset.

A mid-market logistics operator came to GSI mid-implementation. The original partner had lost their confidence and they needed a written assessment before deciding whether to continue, switch, or restart.

GSI ran the assessment, scoped the recovery, and completed the implementation. Post go-live, the company moved to SuiteCare with the same lead consultants who finished the rescue. The continuity is the differentiator the customer cited most: no third partner introduction, no fresh discovery period, no knowledge handoff.

Pre go-live
Recovery stage
Same lead
Rescue → SuiteCare
Zero
Knowledge handoffs
Ask for a similar engagement reference →
The Difference

When the SIEM flags an anomaly in JDE, who handles the alert?

Pure-play cybersecurity firms file a ticket. We have a JDE consultant look at it.
Netsuite
SuiteCare
Dedicated NetSuite managed services. Same consultants from rescue stay on through stabilization and beyond.
  • Case-driven proactive support
  • SuiteScript and SuiteFlow maintenance
  • Release-cycle regression testing
  • Ongoing customization and tuning
Explore SuiteCare →
JD Edwards
AppCare
Dedicated JD Edwards managed services. JDE bench continuity from recovery through long-term operations.
  • RICEF retrofit and upgrade prep
  • Tools release and CFR support
  • Optional GENIUS environment monitoring
  • Orchestrator and AIS support
Explore AppCare →
HubSpot
Accelerate
Retainer-based HubSpot managed services. The team that finished your rescue stays embedded for ongoing growth work.
  • Reporting, dashboards, attribution
  • Workflow optimization and lifecycle tuning
  • Campaign execution and admin support
  • Ongoing team enablement
Explore Accelerate →
Why GSI for Recovery

What you'll notice on day one.

Recovery is a named practice, not a sales pivot. Project Rescue has a fixed-scope assessment, written deliverables, and a clean transition into managed services.

250+
NetSuite implementations
14
industries served
47
five-star reviews
Elite
NetSuite reseller on G2
01

Recovery as a structured practice.

Not-to-Exceed pricing on the assessment. 50 hours typical, 80 hours maximum. The assessment scopes the work; it doesn't qualify you for a sale. You can take the deliverable to a different partner if you want to.

Not-to-Exceed · Decision Gate

02

Same team, assessment through stabilization.

No handoff between the diagnosis team and the recovery team. The consultant who reads your project plan in week 1 is the same one configuring your system in week 6 and supporting your first month live.
No Handoffs · Senior Consultants
03

Onshore-led delivery, comparable rates.

One onshore hour typically equals about four offshore hours when meeting overhead and rework are counted. Our blended rate is usually comparable to competitors who moved offshore. Better outcomes, similar bills.
Onshore · Efficient · Senior
Frequently Asked

Common questions about recovery.

Five show up most often: UAT keeps revealing gaps your partner didn't anticipate; timeline has slipped twice without a firm new go-live date; budget overruns that haven't stabilized; users pushing back on the system while the project team dismisses feedback; customizations stacking faster than they get tested. Two or more warrant an assessment.
Most failures come from misaligned scope or partner inexperience, not from problems the current team can fix by trying harder. A fresh diagnosis and an objective written deliverable lets you decide whether to continue, switch, or restart with real data instead of escalation pressure.
Most are recoverable. Some configurations aren't, and the assessment is honest about which is which before any execution work is scoped. In rare cases, the underlying solution isn't the right fit and we'll say so. Sometimes a third-party application is required (process manufacturing typically pulls in Blend Apps, for example). The assessment surfaces both before any execution.
Typically 4 to 12 weeks total. Assessment runs 1 to 2 weeks. Roadmap is 1 week. Execution runs 2 to 9 weeks depending on what the assessment uncovers. The new go-live date is published at the end of week 3, not estimated up front.
The assessment is Not-to-Exceed: 50 hours typical, 80 hours maximum. Its job is to scope the work. Execution scope and pricing model (fixed, time-and-materials, or capped) are decided at the roadmap stage, with full visibility into what's being fixed and how long it takes.
Most recovery clients move to SuiteCare for NetSuite or AppCare for JD Edwards on day one. Same consultants who completed the rescue stay with the environment. No handoff to a separate managed services team, no fresh discovery period.
Recovery starts with what exists. The assessment inventories what was built, identifies what's salvageable, and rationalizes what isn't. If a clean start is the right move, a structured implementation engagement is the path. The assessment will tell you which one fits.
Same methodology. JDE Tools release upgrades, NetSuite version migrations, post-go-live configuration corrections, and HubSpot incomplete onboardings all qualify. See Upgrades & Migrations if the project is more about getting current than recovering from failure.

Let's get this sorted.

One to two weeks of assessment, written diagnosis, decision is yours.

Tell us where things stand