BMC Helix Remedy Helix Overview

Designed for the needs of mid-size businesses, BMC Helix Remedyforce addresses the full range of ITSM requirements with flexibility and affordability. With Remedyforce, organizations can achieve digital transformation with an intelligent, omni-channel experience across IT, HR and Facilities.  Built on Salesforce, the #1 scalable and secure cloud platform, Remedyforce is powerful yet has a quick time to deploy.

Remedyforce is a powerful suite of products with the following capabilities.

Remedyforce Consulting

BMC Helix Remedyforce Features

  • Incident and Problem Management: Improve your customer satisfaction levels and resolution rates while reducing costs with a best-practice approach to the management of incidents, problems, service requests, and tasks.

  • Change Management: Track, control, and report on the process of IT change management, with workflow based on your business requirements. Minimize risk through effective process enforcement and approval automation.

  • Configuration Management: Integrated configuration item (CI) inventory maintains accurate CI information in the Remedyforce Configuration Management Database (CMDB), providing visibility into root cause and impact analysis.

  • Asset Management: Proactive management of assets throughout their lifecycle, including innovative capabilities such as data normalization and reconciliation, to drive simplification and automation while optimizing investments and mitigating risks.

  • Discovery and Client Management: Automated discovery for a more complete view of one’s environment and client management capabilities to protectively manage devices while reducing support time and increasing first call resolutions.

  • Release Management: Manage the processes for planning, scheduling, and controlling the build, test, and deployment of releases and new functionality while protecting the integrity of existing services.