"The initial discovery session that we had with GSI was an immediate sign that this was going to be different. The attention to detail in that first meeting, the set up of the statement of work and our business requirements, it was a nice change of pace from what we had seen with NetSuite professional services. Our users had the same feeling, and it changed the level of confidence as a company that hey, we can do this. Whereas before with NetSuite professional services, there was this dread every time we had to work on something because it was like, ‘well, are we going to have to explain this to somebody else in a month? And are they going to tell us to do something different? GSI gave us a sense of direction, and we’re live now, so you can tell that it worked."
