JD Edwards

    support plans

     

    Summary of JD Edwards EnterpriseOne Support Services (AppCare)


    Solution          Description

    Support Areas

    Standard Coverage

    911 Coverage

    gFlex
    • Designed for companies that just need a block of hours.  This covers ad-hoc assistance over a set period of time (1 year or less).
    • Quarterly, semi-annual, or annual bucket of hours for JDE Managed Services
    • Support for one JDE Production or Prototype System
    • Choose one (1), any combination or all support areas
    • Apps
    • Dev
    • CNC
    • DBMS
    • OS
    • IaaS

    9×5

    24x7x365

    gShare
    • Designed for companies that want proactive production or prototype system support. They also have the ability to address ad-hoc requests under a single contract.
    • Quarterly bucket of hours
    • Support for one JDE Production or Prototype System
    • Responsive SLA
    • Choose one (1), any combination or all support areas
    • Includes GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors
    • Apps
    • Dev
    • CNC
    • DBMS
    • OS
    • IaaS

    9×5

    12×5

    24×7

    24x7x365

    gStaff
    • Designed for companies that require only proactive production system support.
    • Monthly fixed fee
    • Support for one JDE Production System
    • Responsive SLA
    • Choose one (1), any combination or all support areas
    • Includes GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors
    • Apps
    • Dev
    • CNC
    • DBMS
    • OS
    • IaaS

    8×5

    12×5

    24×7

    24x7x365

    CompleteCare
    • Designed for companies that need to outsource or co-source all JDE Production Support
    • Quarterly bucket of hours
    • Support for one JDE Production System
    • Responsive SLA
    • Includes GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors
    • Includes Apps, Dev & JD Edwards CNC (DBA, IaaS & OS optional)
    • Apps
    • Dev
    • CNC
    • DBMS
    • OS
    • IaaS

    9×5

    12×5

    24×7

    24x7x365

    JDE CLOUD9
    • Designed for companies that need to outsource or co-source all JDE hardware, CNC, and/or application support.  They have the option to phase in support for other software packages.
    • Monthly fixed fee
    • Support for one (1) – x JDE Production Systems
    • Includes GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors
    • Includes HW, OS, DBMS & CNC / Apps & Dev optional
    • Apps
    • Dev
    • CNC
    • DBMS
    • OS
    • HW
    • IaaS

    24×7

    24x7x365

    WorldCare
    • Designed for companies running JD Edwards World software that need unlimited support for a monthly fixed fee
    • Monthly fixed fee
    • Support for one (1) JDE World Production System
    • Responsive SLA
    • Includes Apps, Dev, and iSeries Administration
    • Apps
    • Dev
    • iSeries Admin

    9×5

    12×5

    24×7

    24x7x365

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