Why Use GSI’s ServiceNow Consulting Services?

GSI’s ServiceNow consulting practice is staffed by certified consultants with 20+ years’ experience in delivering IT Service Management to hundreds of customers of all sizes and verticals.  Whether you are looking to implement ServiceNow for the first time, add modules, upgrade to the latest version, administer an existing instance, or add functionality, GSI can help you achieve your goals and more, providing expert services in the ServiceNow platform space as a ServiceNow partner.

ServiceNow is more than a world class IT Management System; it also provides a solid development platform which lets you build your organization’s other processes and applications. Platform features such as approvals, email notifications, and extensive integration points allows your resources to devote more time building the core application and less time building the plumbing.

 As your ServiceNow Partner, GSI can help you get the most out of your ServiceNow platform and other technologies that you want to integrate with to ensure your business maximizes revenue while minimizing downtime.

Our services include the following areas of expertise:


  • Best Practices Workshop
  • ITSM Maturity Assessment


  • New ServiceNow deployments
  • Expanding ServiceNow to additional modules
  • ServiceNow Custom Scoped Applications
  • Integration to 3rd party products
ServiceNow Implementation Partner

GSI’s ITSM Services

“Our organization lacks the internal resources needed to maintain and upgrade our critical ITSM system which is the lifeblood of our IT Service Delivery environment. GSI has been a trusted partner to our organization for many years and as such, has been instrumental in helping us to grow through multiple stages of IT maturity as we have expanded from an organization that dealt solely with Incident management to one that encompasses all aspects of the modern IT service and support model. “

- Ben Boyd, Help Desk Manager, Methodist LeBonheur Healthcare

How Does GSI’s ServiceNow Professional Services Help Your Company?

ServiceNow Services

ServiceNow is an enterprise application that offers a full offer of solutions to automate IT and business operations. ServiceNow is a SaaS business model that uses a web-based interface that can be configured through a variety of workflows.

We take a structured approach to each and every ServiceNow implementation starting with the ServiceNow Implementation Methodology which we follow to ensure a consistent, proven method of implementation every time.

During this agile development process, GSI will engage the process owners to compare out of the box ServiceNow workflow to the customer’s desired workflow and work to steer the company towards industry best practices and configuration over customization wherever possible.

All configuration and customizations that is defined in the workshops is then set up in the Agile portion of the ServiceNow PPM module or in JIRA for customers who do not have that application.

Our customers find our implementations to be instructional and educational and strive to learn during the process such that they are empowered to continue with the administration after deployment.