Why Use GSI’s ServiceNow Consulting Services?

GSI’s ServiceNow consulting practice is staffed by certified consultants with 20+ years’ experience in delivering IT Service Management to hundreds of customers of all sizes and verticals.  Whether you are looking to implement ServiceNow for the first time, add modules, upgrade to the latest version, administer an existing instance, or add functionality, GSI can help you achieve your goals and more, providing expert services in the ServiceNow platform space as a ServiceNow partner.

ServiceNow is more than a world class IT Management System; it also provides a solid development platform which lets you build your organization’s other processes and applications. Platform features such as approvals, email notifications, and extensive integration points allows your resources to devote more time building the core application and less time building the plumbing.

 As your ServiceNow Partner, GSI can help you get the most out of your ServiceNow platform and other technologies that you want to integrate with to ensure your business maximizes revenue while minimizing downtime.

Our services include the following areas of expertise:


  • Best Practices Workshop
  • ITSM Maturity Assessment


  • New ServiceNow deployments
  • Expanding ServiceNow to additional modules
  • ServiceNow Custom Scoped Applications
  • Integration to 3rd party products
ServiceNow Implementation Partner

GSI’s ITSM Services

“Our organization lacks the internal resources needed to maintain and upgrade our critical ITSM system which is the lifeblood of our IT Service Delivery environment. GSI has been a trusted partner to our organization for many years and as such, has been instrumental in helping us to grow through multiple stages of IT maturity as we have expanded from an organization that dealt solely with Incident management to one that encompasses all aspects of the modern IT service and support model. “

- Ben Boyd, Help Desk Manager, Methodist LeBonheur Healthcare

How Does GSI’s ServiceNow Professional Services Help Your Company?

ServiceNow Services

ServiceNow is an enterprise application that offers a full offer of solutions to automate IT and business operations. ServiceNow is a SaaS business model that uses a web-based interface that can be configured through a variety of workflows.

We take a structured approach to each and every ServiceNow implementation starting with the ServiceNow Implementation Methodology which we follow to ensure a consistent, proven method of implementation every time.

During this agile development process, GSI will engage the process owners to compare out of the box ServiceNow workflow to the customer’s desired workflow and work to steer the company towards industry best practices and configuration over customization wherever possible.

All configuration and customizations that is defined in the workshops is then set up in the Agile portion of the ServiceNow PPM module or in JIRA for customers who do not have that application.

Our customers find our implementations to be instructional and educational and strive to learn during the process such that they are empowered to continue with the administration after deployment.

Why Choose Us as Your ServiceNow Consulting Partner?

ServiceNow Educational Webcasts

The Top 5 Features in ServiceNow New York

    ServiceNow Update Set Best Practices

      Why Use Automated Testing in ServiceNow

        How to Use ServiceNow's Upgrade Monitor

          Getting Started with Catalog Items in ServiceNow


            GSI ServiceNow Consulting Services Include the Following Areas of Expertise:

            IT Service Management

            • Incident Management
            • Problem Management
            • Change and Release Management
            • Service Request Management
            • Virtual Agent
            • Performance Analytics
            • Walk-Up Experience
            • Knowledge Management
            • Asset and Cost Management
            • Reports and Dashboards
            • Service Level Management

            Asset Management

            • Asset
            • License
            • Contract
            • Configuration

            IT Operations Management

            • CMDB
            • Discovery
            • Orchestration
            • Cloud Management
            • Event Management
            • Service Mapping

            IT Business Management

            • Project Portfolio management
            • Demand Management
            • Agile Development
            • Application Portfolio management

            Governance & Financial Management

            • Compliance
            • Risk
            • Audit


            • Incident Response
            • Threat Intelligence
            • Vulnerability Response

            Customer Service

            • Service Catalog
            • Self-Service Portal
            • Content Management System

            Other Specialties

            • Custom App Development
            • Performance Analytics
            • Integration

            ServiceNow Services – Migration Services

            ServiceNow is one of the most popular ITSM tools on the market and many enterprise businesses want to migrate from their current system to this innovative solution. Migrating to ServiceNow can be easy with the right expertise and methodology.

            For over 20 years, GSI’s ITSM Team has been helping customers automate IT processes with industry leading solutions. Our proven ITSM services will help you migrate between your current platform to ServiceNow so you can scale your business quickly and as efficiently as possible!

            ServiceNow makes all work functions easier for your company’s employees and the leadership team. Instead of struggling with old manual processes, you can integrate ServiceNow into your company’s workflow. The means that you can enhance customer service and help your employees get the information they need to keep your business moving forward.

            Our consultants are ready to help you reach your goals and implement ServiceNow to have the most significant impact on your bottom line. Our ServiceNow Products range from addressing incident management, benchmarks, and even asset & cost management. Our IT management tools can help you solve all of your company’s needs to keep costs low and maximize efficiencies in all business units.

            ServiceNow: Quick How-To Videos

            ServiceNow Tips and Tricks: User and Group Object Ids

              Create Your Own System Properties Page in ServiceNow

                ServiceNow: List Views for Beginners

                  How-To: Modify in Bulk with Background Scripts in ServiceNow

                    ServiceNow: Making Edits to the Additional Comments

                      New in ServiceNow New York: Delegated Application Admins


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