BMC Helix ITSM Overview
BMC has reinvented Remedy in a user-friendly, dynamic SaaS capable product called Helix ITSM. Some of the key features of Helix ITSM include:
- A SaaS solution that can reside in the cloud of your choice, on premise or in a hybrid environment.
- Provides the ability to monitor, service, and remediate events as they occur
- Improved user interaction with Digital Workplace, a highly configurable interface for Service Catalog including conversational experiences beyond web to Slackbot, Chatbot, SMS, and Skype
- Persona-based user interface across devices
- BMC Helix Multi-Cloud Service Management presents a consistent interface to users across multi-cloud environments
- Optimized for ITIL v4 – Align to ITIL best practices with out of the box workflow.
- Introduces ground breaking Cognitive Service Management to the suite.
As your BMC Partner, GSI can help you get the most out of your BMC Helix platform and other technologies that you want to integrate with to ensure your business maximizes revenue while minimizing downtime.