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ServiceNow Overview

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Today, your entire enterprise—IT, HR, customer service, security, and beyond—can tap into the power of ServiceNow’s Now Platform™ to create a better experience for employees, users, and customers, and transform the way work is done.

ServiceNow provides cloud computing solutions through a Platform-As-A-Service (PaaS) for human resources, finance, and marketing. ServiceNow is a productivity tool that every business can use to improve operational workflows. The most significant aspect of this I.T. Business Management tool is that any member of your company can work with the system- whether you are a CIO, desk staff, or even the I.T. Operator.

We offer a range of ServiceNow Services to help you improve quality testing, issue tracking, and build version controls. This means that your organization can improve efficiencies across all aspects of your company to address specific customer needs and drive essential business goals.

ServiceNow IT Service Management (ITSM) gives you the option to consolidate fragmented tools and legacy systems while automating service management processes. Its simplicity allows for easy configuration and fast deployment, so you can go live with confidence while scaling your business needs. ServiceNow is ranked as the leader in Gartner’s Magic Quadrant for IT  Service Management Tools.

The Applications You Can Get with IT Service Management include:

Incident Management: Streamline service restoration with automated routing, built-in collaboration, and shared goals

Problem Management: Identify root cause of issues and proactively prevent future disruptions to the business.

Change and Release Management: Reduce change-related risks and costs while accelerating the release of business services.

Agent Intelligence: Resolve issues faster and increase agent efficiency using machine learning to automatically categorize, route, and prioritize issues.

Benchmarks: Optimize ITSM performance by comparing to the industry averages of your peers.

Configuration Management: Track the state and relationships of the configuration items in your technology environment.

Request Management: Give end users a modern, consumer-like experience through a single service portal.

Knowledge Management: Capture and package knowledge from across the organization for employees to access on demand.

Asset and Cost Management: Track the costs, quantity, and contracts for hardware, and virtual assets.

Reports and Dashboards: Generate and distribute customized reports and dashboards on demand and in real time.

Service Level Management: Set expectations and gain service visibility-prioritize, reassign, and escalate tasks.

Surveys and Assessments: Drive Continual Service Improvement with feedback and assessment results for any service.

To find out more about GSI’s services for ServiceNow or any of GSI’s other products or services, call us at 855-GSI-4ERP or click on CONTACT US to send us a request for more information.