A New Era of Efficiency Begins for GeoMark with GSI's SuiteCare Managed Services
About the Client
GeoMark Research is a leading geochemical laboratory headquartered in Houston, Texas, serving some of the world’s largest oil and gas companies.
With a 30-year history in petroleum fluid analysis, GeoMark offers an unmatched combination of analytical services, regional petroleum system studies, and an integrated global database.
As the only lab in its field to provide this comprehensive solution, GeoMark enables energy companies to make more informed decisions regarding exploration and production.
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Challenges the Client Faced
After a successful transition from QuickBooks to NetSuite, led by GSI, GeoMark soon found that continued maintenance from standard NetSuite support and NetSuite ACS didn’t meet their expectations. The company experienced long response times and lacked the necessary guidance to fully optimize its ERP investment.
Routine support requests dragged on, and internal frustrations continued to mount. The limitations were glaringly apparent.
GeoMark needed faster answers, deeper expertise, and a proactive support partner who could help unlock the full power of NetSuite.
GSI's Solution
GSI delivered with SuiteCare, a managed services program tailored to GeoMark’s unique needs. SuiteCare provided lightning-fast response times, hands-on training, proactive system monitoring, and strategic guidance, transforming NetSuite from a tool into a business accelerator.
GSI empowered GeoMark’s lean accounting team with streamlined reporting, automated solutions like its American Express upload, and the confidence to manage more processes independently. What started as an ERP implementation evolved into a trusted partnership built on collaboration, results, and long-term growth.
“I think they are by far the only support group, the only vendors, the only suppliers that we have ever had this type of connection with,” said Mari Trevino, Controller at GeoMark.
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