JD Edwards Support Services: Applications & Technology (Tools – CNC)
Are you considering a JD Edwards Managed Services Provider (MSP) to manage all or part of your JD Edwards EnterpriseOne or World environment? JD Edwards EnterpriseOne provides a robust ERP solution that can effectively manage the largest of enterprises. In addition to its more than 80 application modules, EnterpriseOne runs on a scalable technology layer that runs on multiple categories of servers which can support a variety of database, O/S, and hardware platforms. Supporting such a feature rich, complex, and scalable mission critical application can be a daunting task. Many global companies are operational 24/7/365, requiring an extensive staff of functional and technical resources to support their ERP system and related IT infrastructure.
Even smaller companies require significant resources to oversee their system. These resources are expensive to hire and even more difficult to keep around with their high demand and advanced skillsets. How do you provide effective support at a reasonable cost for your JD Edwards EnterpriseOne system while minimizing risks? Here are some critical questions that companies ask when determining how to best support their system.
- Who supports the system if a key JD Edwards resource goes on vacation, resigns, retires, has an unexpected illness, goes on leave, or is away at training?
- Who supports the JD Edwards system on nights, weekends and holidays?
- Who will handle a major application or tools upgrade?
- What if a new line of business needs to be added to the system?
- What if there is a major integration project, a new application module needs to be added, or Orchestrator needs to be implemented?
Let GSI help! As a JD Edwards Managed Services provider, GSI provides a wide variety of JD Edwards EnterpriseOne, JD Edwards World and other system support offerings with real-time performance analytics, including JD Edwards CNC, Application, Development, Database (DBA), Orchestrations, IaaS, Security and more. GSI’s AppCare JD Edwards Managed Services clients have experienced an average reduction in system support costs of 67.4%. With EaaSy’s flexible “on-demand” services and dynamic pricing, GSI’s AppCare Managed Services plans are completely customizable so they are 100% guaranteed to meet your needs. Choose the support area(s) and coverage window. Choose a bucket of hours or unlimited support. Basically, the only thing you can’t choose is 24/7/365 Emergency 911 Support because it is included with every plan!
Types of JD Edwards Managed Services Offerings
JD Edwards CNC
ESUs, Patches and Package Builds
Integrations/Extensions – BSSV and AIS
Private/Public Cloud Hosted Systems
Continuous Delivery/Code Currency
Reporting – One View, BI Publisher, OBIEE, etc.
User Defined Objects (UDO’s)
Business Process Optimization (BPO)
High Availability/Disaster Recovery (HA/DR)
WHAT MAKES GSI’S JD EDWARDS MANAGED SERVICES DIFFERENT?
GSI’s JD Edwards Managed Services – Client Quotes
“We consider our GSI resources an extension of our core team. I can’t imagine having the continuity of service and peace of mind that it provides without having GSI there for both services.“
“GSI provides a pool of resources that gives me access to a depth of knowledge that we previously did not have.“
“We are looking for a further long term relationship with GSI. Their managed services and skill set are second to none.”
JDE Managed Services On-Demand Webcasts
GENIUS AI – Application Insights, Infrastructure Monitoring & Performance Analytics
As part of AppCare Managed Services, GENIUS AI addresses our clients most challenging system performance issues, enabling users to realize optimal performance. GENIUS AI provides robust application insights, infrastructure monitoring options & performance analytics.
Flexible Managed Services Plans – EaaSy™
GSI’s Everything as a Service (“EaaSy™”) subscription model allows our clients to easily add, change, or remove services as their needs change. The EaaSy Plan enables them to get what they want, when they want it, and without all the time-consuming paperwork that changes generate. Knowing that GSI has them covered with everything they need, clients can now focus on growing their business instead of maintaining their business systems.