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JD Edwards Support: Apps, Dev, CNC, DBMS, OS & Monitoring

JD Edwards Managed ServicesNo client is exactly the same when it comes to business system use. As a JD Edwards Managed Services provider, GSI provides a wide variety of JD Edwards EnterpriseOne, JD Edwards World and other system support offerings with real-time performance analytics, including:

  • CNC – technical
  • Application (APPS) – functional
  • Development
  • DBMS
  • OS support
  • and a whole lot more!

GSI’s AppCare managed services plans are completely customizable so they are guaranteed to meet your needs. Choose the support area(s) and coverage window. Choose a bucket of hours or unlimited support. Basically, the only thing you can’t choose is 24/7/365 Emergency 911 Support because it is included with every plan! 

View JD Edwards Managed Services Case Studies

Why GSI’s JD Edwards Managed Services?

GSI’s AppCare managed services consultants are the best in the business. They possess an average of 20+ years of JD Edwards, industry and business experience as well as numerous certifications. This unmatched expertise allows our support consultants to resolve basic and complex issues quickly in areas like business process optimization, customizations, DBMS maintenance, system administration, proactive monitoring, alerts, system checks…and many more.

With GSI as their JD Edwards Managed Services Partner, our clients have experienced an estimated 67.3% reduction in costs associated with maintaining their JD Edwards system and related IT infrastructure using GSI’s comprehensive suite of AppCare managed services. As a recognized industry leader and innovator, GSI sets the standard for providing managed services for JDE customers as their JD Edwards Managed Services provider.

GSI’s GENIUS AI toolset addresses the most challenging system performance issues for JD Edwards EnterpriseOne and other enterprise applications, enabling users to realize optimal performance.

As with all GSI services, AppCare Managed Services are backed by GSI’s signature 100% guarantee.

 

Application Insights, Infrastructure Monitoring & Performance Analytics

As part of AppCare Managed Services, GENIUS AI addresses the most challenging system performance issues for JD Edwards EnterpriseOne and other enterprise applications, enabling users to realize optimal performance. GENIUS AI provides full application insights, infrastructure monitoring & performance analytics.

Types of Monitoring

Enterprise Servers – Application, Integration, etc.
Application – System Availability and Health Application
Web Servers – WebLogic, WebSphere
Database Management System – Oracle, SQL Server, DB2
Operating System – Linux, AIX, IBM i, Windows
Network – Local Area Network and Wide Area Network

 

Flexible Managed Services Plans

GSI’s Everything as a Service (“EaaSy”) subscription model allows our clients to easily add, change, or remove services as their needs change. The EaaSy Plan enables them to get what they want, when they want it, and without all the time-consuming paperwork that changes generate.  Knowing that GSI has them covered with everything they need, clients can now focus on growing their business instead of maintaining their business systems.

 

100% Guarantee

As with all GSI services, AppCare Managed Services are backed by GSI’s signature 100% guarantee.

 

Summary of AppCare Services

Solution         Description

Support Areas

Standard Coverage

911 Coverage

gFlex

  • Designed for companies that just need a “block of hours” for ad-hoc assistance over a set period of time (1 year or less)
  • Quarterly, semi-annual, or annual bucket of hours
  • Support for one JDE Production or Prototype System
  • Choose one (1), any combination or all support areas
  • Apps
  • Dev
  • CNC
  • DBMS
  • OS

9×5

24x7x365

gShare

  • Designed for companies that want proactive production or prototype system support plus the ability to address ad-hoc requests under a single contract
  • Quarterly bucket of hours
  • Support for one JDE Production or Prototype System
  • Responsive SLA
  • Choose one (1), any combination or all support areas
  • Includes GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors
  • Apps
  • Dev
  • CNC s
  • DBMS
  • OS

9×5

12×5

24×7

24x7x365

gStaff

  • Designed for companies that require only proactive production system support.
  • Monthly fixed fee
  • Support for one JDE Production System
  • Responsive SLA
  • Choose one (1), any combination or all support areas
  • Includes GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors
  • Apps
  • Dev
  • CNC
  • DBMS
  • OS

8×5

12×5

24×7

24x7x365

CompleteCare

  • Designed for companies that need to outsource or co-source all JDE Production Support
  • Quarterly bucket of hours
  • Support for one JDE Production System
  • Responsive SLA
  • Includes GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors
  • Includes Apps, Dev, & CNC / DBMS & OS optional
  • Apps
  • Dev
  • CNC
  • DBMS
  • OS

9×5

12×5

24×7

24x7x365

JDE CLOUD9

  • Designed for companies that need to outsource or co-source all JDE hardware, CNC, and/or application support while having the option to phase in support for other software packages
  • Monthly fixed fee
  • Support for one (1) – x JDE Production Systems
  • Includes GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors
  • Includes HW, OS, DBMS & CNC / Apps & Dev optional
  • Apps
  • Dev
  • CNC
  • DBMS
  • OS
  • HW

24×7

24x7x365

WorldCare

  • Designed for companies running JD Edwards World software that need unlimited support for a monthly fixed fee
  • Monthly fixed fee
  • Support for one (1) JDE World Production System
  • Responsive SLA
  • Includes Apps, Dev, and iSeries Administration
  • Apps
  • Dev
  • iSeries Admin

9×5

12×5

24×7

24x7x365

 

To inquire about GSI’s JD Edwards Services related to EnterpriseOne or World or any of GSI’s other products or services, call us at 855-GSI-4ERP or click on CONTACT US to send us a request for more information.

For more information about our JD Edwards service offerings, please visit: