JD Edwards Support Services: Application, CNC, Development, etc.

Supporting a feature rich, scalable and mission critical application such as JD Edwards can be daunting task for even the largest of global organizations.  Many companies are operational 24/7/365 and need extensive staffs of functional and technical resources to support their systems. How do you provide effective support at a reasonable cost?

JD Edwards resources are in high demand and expensive with their impressive skill set, but it also leads to high turnover. Many organizations struggle with support coverage and knowledge gaps and are faced with many challenging questions including:

  • What happens if a key JD Edwards resource goes on vacation, resigns, retires, has an unexpected illness, or goes on leave?
  • Who supports our JD Edwards system on nights, weekends and holidays?
  • Who will handle a major application or tools upgrade?
  • What if a new line of business needs to be added to the system?
  • What if there is a major integration project, or you need to add a new application module?
  • How do you implement Orchestrator or UX One?

Let GSI help! As a JD Edwards Managed Services provider, GSI provides a wide variety of JD Edwards EnterpriseOne, JD Edwards World and other system support offerings with real-time performance analytics, including JD Edwards CNC, Application, Development, Database (DBA), Orchestrations, IaaS, Security and more. GSI’s AppCare JD Edwards Managed Services clients have experienced an average reduction in system support costs of 67.4%. With EaaSy’s flexible “on-demand” services and dynamic pricing, GSI’s AppCare Managed Services plans are completely customizable so they are 100% guaranteed to meet your needs. Choose the support area(s) and coverage window. Choose a bucket of hours or unlimited support. Basically, the only thing you can’t choose is 24/7/365 Emergency 911 Support because it is included with every plan! 

Types of JD Edwards Managed Services Support Offerings

  • JD Edwards CNC

  • Functional Applications

  • Application/Tool Upgrades

  • ESUs, Patches and Package Builds

  • Integrations/Extensions – BSSV and AIS 

  • Private/Public Cloud Hosted Systems

  • Orchestrations

  • UX One

  • Reporting – One View, BI Publisher, OBIEE, etc.

  • User Defined Objects (UDO’s)

  • Development

  • Business Process Optimization (BPO)

  • Database (DBMS)

  • Security/SOD

  • High Availability/Disaster Recovery (HA/DR)

  • Third-party Tools

  • JD Edwards World

  • And More!

WHAT MAKES GSI’S JD EDWARDS MANAGED SERVICES DIFFERENT?

GSI’s JD Edwards Managed Services – Client Quotes

“We consider our GSI resources an extension of our core team. I can’t imagine having the continuity of service and peace of mind that it provides without having GSI there for both services.“

Mark Stone, Vice President of Information Services, Eastern Propane

“GSI provides a pool of resources that gives me access to a depth of knowledge that we previously did not have.“

Steven Armstrong, ERP Manager, El Paso County

“We are looking for a further long term relationship with GSI. Their managed services and skill set are second to none.”

Wade Anderson, Director of Information Systems, Magic Seasoning Blends, Inc.

GENIUS AI – Application Insights, Infrastructure Monitoring & Performance Analytics

As part of AppCare Managed Services, GENIUS AI addresses our clients most challenging system performance issues, enabling users to realize optimal performance. GENIUS AI provides robust application insights, infrastructure monitoring options & performance analytics.