JD Edwards Support Services: Applications & Technology (Tools – CNC)
Are you considering a JD Edwards Managed Services Provider (MSP) to manage all or part of your JD Edwards EnterpriseOne or World environment? JD Edwards EnterpriseOne provides a robust ERP solution that can effectively manage the largest of enterprises. In addition to its more than 80 application modules, EnterpriseOne runs on a scalable technology layer that runs on multiple categories of servers which can support a variety of database, O/S, and hardware platforms. Supporting such a feature rich, complex, and scalable mission critical application can be a daunting task. Many global companies are operational 24/7/365, requiring an extensive staff of functional and technical resources to support their ERP system and related IT infrastructure.
Even smaller companies require significant resources to oversee their system. These resources are expensive to hire and even more difficult to keep around with their high demand and advanced skillsets. How do you provide effective support at a reasonable cost for your JD Edwards EnterpriseOne system while minimizing risks? Here are some critical questions that companies ask when determining how to best support their system.
- Who supports the system if a key JD Edwards resource goes on vacation, resigns, retires, has an unexpected illness, goes on leave, or is away at training?
- Who supports the JD Edwards system on nights, weekends and holidays?
- Who will handle a major application or tools upgrade?
- What if a new line of business needs to be added to the system?
- What if there is a major integration project, a new application module needs to be added, or Orchestrator needs to be implemented?
Let GSI help! As a JD Edwards Managed Services provider, GSI provides a wide variety of JD Edwards EnterpriseOne, JD Edwards World and other system support offerings with real-time performance analytics, including JD Edwards CNC, Application, Development, Database (DBA), Orchestrations, IaaS, Security and more. GSI’s AppCare JD Edwards Managed Services clients have experienced an average reduction in system support costs of 67.4%. With EaaSy’s flexible “on-demand” services and dynamic pricing, GSI’s AppCare Managed Services plans are completely customizable so they are 100% guaranteed to meet your needs. Choose the support area(s) and coverage window. Choose a bucket of hours or unlimited support. Basically, the only thing you can’t choose is 24/7/365 Emergency 911 Support because it is included with every plan!