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Why GSI’s AppCare Managed Services?

Eastern Propane

“We consider our GSI resources an extension of our core team – I can’t imagine having the continuity of service and peace of mind that it provides without having GSI there.”

Mark Stone, Vice President of Information Services

JD Edwards Support Areas

Apps, Dev, CNC, DBA, OS/Infrastructure, Security and More

JD Edwards Managed Services JDE SupportNo client is exactly the same when it comes to business system use. As a JD Edwards Managed Services provider, GSI provides a wide variety of JD Edwards EnterpriseOne, JD Edwards World and other system support offerings with real-time performance analytics, including:

  • CNC – technical
  • Application (APPS) – functional
  • Development
  • DBA
  • OS / Infrastructure support
  • Security
  • IaaS
  • and a whole lot more!

GSI’s AppCare Managed Services plans are completely customizable so they are 100% guaranteed to meet your needs. Choose the support area(s) and coverage window. Choose a bucket of hours or unlimited support. Basically, the only thing you can’t choose is 24/7/365 Emergency 911 Support because it is included with every plan! 

Testimonials

Staff Experience & Certifications

GSI’s AppCare Managed Services consultants are the best in the business. They possess an average of 15+ years of JD Edwards, industry and business experience as well as numerous certifications. This unmatched expertise allows our support consultants to resolve basic and complex issues quickly in areas like business process optimization, customizations, DBA maintenance, system administration, proactive monitoring, alerts, system checks…and many more.

Our JD Edwards experts provide managed services that keep your business operating smoothly. Instead of experiencing knowledge gaps that come from a gap in knowledge and staffing, you can rely on our team with all of your JD Edwards Upgrades, custom development, and even project recovery services.

We will serve as an extension of your staff with ongoing JD Edwards project consulting so your business will have the insight you need to stay ahead of the competition. As a result, your operations will enjoy lower business overhead, responsive troubleshooting, and flexible technical support.

GSI has numerous JD Edwards Specializations (CNC, Financials, Distrbution, Validated Integrations, and more) and certifications (Oracle Platinum Partner, Oracle Cloud Managed Services Provider, Oracle Cloud Standard, etc.)

With GSI as their JD Edwards Managed Services Partner, our clients have experienced an estimated 67.3% reduction in costs associated with maintaining their JD Edwards system and related IT infrastructure using GSI’s comprehensive suite of AppCare managed services. As a recognized industry leader and innovator, GSI sets the standard for providing managed services for JDE customers as their JD Edwards Managed Services provider.

View Case Studies

Flexible Managed Services Plans –  EaaSy™

GSI’s Everything as a Service (“EaaSy”) subscription model allows our clients to easily add, change, or remove services as their needs change. The EaaSy Plan enables them to get what they want, when they want it, and without all the time-consuming paperwork that changes generate.  Knowing that GSI has them covered with everything they need, clients can now focus on growing their business instead of maintaining their business systems.

 

GENIUS AI – Application Insights, Infrastructure Monitoring & Performance Analytics

As part of AppCare Managed Services, GENIUS AI addresses our clients most challenging system performance issues for JD Edwards EnterpriseOne and other enterprise applications, enabling users to realize optimal performance. GENIUS AI provides robust application insights, infrastructure monitoring options & performance analytics.

Types of Monitoring

  • Enterprise Servers – Application, Integration, etc.
  • Application – System Availability and Health Application
  • Application Bolt-ons – AIS, BSSV, OVR, Bi Publisher, DSI, etc.
  • Web Servers – WebLogic, WebSphere
  • Database Management System – Oracle, SQL Server, DB2
  • Operating System – Linux, AIX, IBM i, Windows
  • Network – Local Area Network and Wide Area Network
  • Infrastructure – On-Prem, Oracle Cloud Infrastructure, AWS, MS Azure, Google Cloud, Private Cloud

 

100% Guarantee

As with all GSI services, AppCare Managed Services are backed by GSI’s signature 100% guarantee.

Proven Savings

With GSI as their JD Edwards Managed Services Partner, our clients have experienced an estimated 67.3% reduction in costs associated with maintaining their JD Edwards system and related IT infrastructure using GSI’s comprehensive suite of AppCare managed services. As a recognized industry leader and innovator, GSI sets the standard for providing managed services for JDE customers as their JD Edwards Managed Services provider.Click edit button to change this text.

Summary of AppCare Services

Solution         Description

Support Areas

Standard Coverage

911 Coverage

gFlex

  • Designed for companies that just need a “block of hours” for ad-hoc assistance over a set period of time (1 year or less)
  • Quarterly, semi-annual, or annual bucket of hours
  • Support for one JDE Production or Prototype System
  • Choose one (1), any combination or all support areas
  • Apps
  • Dev
  • CNC
  • DBMS
  • OS
  • IaaS

9×5

24x7x365

gShare

  • Designed for companies that want proactive production or prototype system support plus the ability to address ad-hoc requests under a single contract
  • Quarterly bucket of hours
  • Support for one JDE Production or Prototype System
  • Responsive SLA
  • Choose one (1), any combination or all support areas
  • Includes GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors
  • Apps
  • Dev
  • CNC
  • DBMS
  • OS
  • IaaS

9×5

12×5

24×7

24x7x365

gStaff

  • Designed for companies that require only proactive production system support.
  • Monthly fixed fee
  • Support for one JDE Production System
  • Responsive SLA
  • Choose one (1), any combination or all support areas
  • Includes GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors
  • Apps
  • Dev
  • CNC
  • DBMS
  • OS
  • IaaS

8×5

12×5

24×7

24x7x365

CompleteCare

  • Designed for companies that need to outsource or co-source all JDE Production Support
  • Quarterly bucket of hours
  • Support for one JDE Production System
  • Responsive SLA
  • Includes GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors
  • Includes Apps, Dev & CNC (DBA, IaaS & OS optional)
  • Apps
  • Dev
  • CNC
  • DBMS
  • OS
  • IaaS

9×5

12×5

24×7

24x7x365

JDE CLOUD9

  • Designed for companies that need to outsource or co-source all JDE hardware, CNC, and/or application support while having the option to phase in support for other software packages
  • Monthly fixed fee
  • Support for one (1) – x JDE Production Systems
  • Includes GENIUS AI, an Application Intelligence Platform (AIP) for creating application health and user experience monitors
  • Includes HW, OS, DBMS & CNC / Apps & Dev optional
  • Apps
  • Dev
  • CNC
  • DBMS
  • OS
  • HW
  • IaaS

24×7

24x7x365

WorldCare

  • Designed for companies running JD Edwards World software that need unlimited support for a monthly fixed fee
  • Monthly fixed fee
  • Support for one (1) JDE World Production System
  • Responsive SLA
  • Includes Apps, Dev, and iSeries Administration
  • Apps
  • Dev
  • iSeries Admin

9×5

12×5

24×7

24x7x365

 

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