Why GSI’s AppCare Managed Services?
“We consider our GSI resources an extension of our core team – I can’t imagine having the continuity of service and peace of mind that it provides without having GSI there.”
Mark Stone, Vice President of Information Services
JD Edwards Support Areas
Apps, Dev, CNC, DBA, OS/Infrastructure, Security and More
No client is exactly the same when it comes to business system use. As a JD Edwards Managed Services provider, GSI provides a wide variety of JD Edwards EnterpriseOne, JD Edwards World and other system support offerings with real-time performance analytics, including:
- CNC – technical
- Application (APPS) – functional
- OS / Infrastructure support
- and a whole lot more!
GSI’s AppCare Managed Services plans are completely customizable so they are 100% guaranteed to meet your needs. Choose the support area(s) and coverage window. Choose a bucket of hours or unlimited support. Basically, the only thing you can’t choose is 24/7/365 Emergency 911 Support because it is included with every plan!
Staff Experience & Certifications
GSI’s AppCare Managed Services consultants are the best in the business. They possess an average of 15+ years of JD Edwards, industry and business experience as well as numerous certifications. This unmatched expertise allows our support consultants to resolve basic and complex issues quickly in areas like business process optimization, customizations, DBA maintenance, system administration, proactive monitoring, alerts, system checks…and many more.
Our JD Edwards experts provide managed services that keep your business operating smoothly. Instead of experiencing knowledge gaps that come from a gap in knowledge and staffing, you can rely on our team with all of your JD Edwards Upgrades, custom development, and even project recovery services.
We will serve as an extension of your staff with ongoing JD Edwards project consulting so your business will have the insight you need to stay ahead of the competition. As a result, your operations will enjoy lower business overhead, responsive troubleshooting, and flexible technical support.
GSI has numerous JD Edwards Specializations (CNC, Financials, Distrbution, Validated Integrations, and more) and certifications (Oracle Platinum Partner, Oracle Cloud Managed Services Provider, Oracle Cloud Standard, etc.)
With GSI as their JD Edwards Managed Services Partner, our clients have experienced an estimated 67.3% reduction in costs associated with maintaining their JD Edwards system and related IT infrastructure using GSI’s comprehensive suite of AppCare managed services. As a recognized industry leader and innovator, GSI sets the standard for providing managed services for JDE customers as their JD Edwards Managed Services provider.
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Flexible Managed Services Plans – EaaSy™
GSI’s Everything as a Service (“EaaSy™”) subscription model allows our clients to easily add, change, or remove services as their needs change. The EaaSy Plan enables them to get what they want, when they want it, and without all the time-consuming paperwork that changes generate. Knowing that GSI has them covered with everything they need, clients can now focus on growing their business instead of maintaining their business systems.
GENIUS AI – Application Insights, Infrastructure Monitoring & Performance Analytics
As part of AppCare Managed Services, GENIUS AI addresses our clients most challenging system performance issues for JD Edwards EnterpriseOne and other enterprise applications, enabling users to realize optimal performance. GENIUS AI provides robust application insights, infrastructure monitoring options & performance analytics.
Types of Monitoring
- Enterprise Servers – Application, Integration, etc.
- Application – System Availability and Health Application
- Application Bolt-ons – AIS, BSSV, OVR, Bi Publisher, DSI, etc.
- Web Servers – WebLogic, WebSphere
- Database Management System – Oracle, SQL Server, DB2
- Operating System – Linux, AIX, IBM i, Windows
- Network – Local Area Network and Wide Area Network
- Infrastructure – On-Prem, Oracle Cloud Infrastructure, AWS, MS Azure, Google Cloud, Private Cloud
As with all GSI services, AppCare Managed Services are backed by GSI’s signature 100% guarantee.
With GSI as their JD Edwards Managed Services Partner, our clients have experienced an estimated 67.3% reduction in costs associated with maintaining their JD Edwards system and related IT infrastructure using GSI’s comprehensive suite of AppCare managed services. As a recognized industry leader and innovator, GSI sets the standard for providing managed services for JDE customers as their JD Edwards Managed Services provider.Click edit button to change this text.
Summary of AppCare Services
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FOR MORE INFORMATION ON GSI’S JD EDWARDS MANAGED SERVICES